Last updated: October 2026

Thank you for shopping at Tangrenju Wood (https://tangrenjuwood.com). This policy applies to all rosewood, antique, bamboo and creative furniture orders purchased via our website.

Please read carefully before placing your order. For all return‑related communication, write to our official email: tangrenju@163.com, include your order number in every message.

1. Return Eligibility
Eligible for return (Stock / Non‑custom furniture)
You may apply for return within **14 calendar days after you receive your furniture delivery**.
Returned goods must meet ALL conditions below:
– Furniture remains unused, without scratches, stains, assembly damage or modification;
– Complete original factory packaging, foam, protective materials and all included accessories;
– Provide original order confirmation / purchase proof.

 Important Exclusions (NOT eligible for change‑of‑mind return)
– Custom‑made, bespoke, size‑modified, engraved or personalized rosewood furniture;
– Goods that have been assembled, installed, refinished, altered or heavily used;
– Sale / clearance discounted items (stated clearly on product page).

> Exception: Custom‑ordered items CAN be returned or replaced ONLY if proven to have manufacturing defects or shipping damage upon arrival.

2. Damaged or Defective Goods Upon Delivery
If furniture arrives broken, scratched, defective or inconsistent with product description:
1. Notify us within **48 hours upon receiving delivery** by email tangrenju@163.com;
2. Attach clear photos/videos showing packaging condition and product damage;
3. Do NOT discard original shipping boxes before inspection completed.

We will offer options: full refund, partial price credit, replacement parts or product exchange. In this scenario we cover valid return shipping fees.

3. Return Procedure
1. Email tangrenju@163.com with subject: Return Request‑[Your Order Number]. Explain return reason and attach product photos.
2. We review your request and send Return Merchandise Authorization (RMA) instructions. **Do NOT send items back without prior authorization; unauthorized shipments may get rejected.**
3. Securely repack furniture using original packaging. Customer bears return shipping cost for change‑of‑mind returns. We strongly recommend tracked shipping service for high‑value wooden furniture.
4. Send tracking number back to our email. We inspect goods after receiving returned parcel.

4. Refund Processing
After physical inspection confirms returned item meets return requirements:
– Approved refunds will be issued to your original payment method within **7‑10 business days**.
– Please allow extra bank processing delay beyond our control.
– Original outbound shipping cost is non‑refundable for voluntary change‑of‑mind returns. Restocking fee may apply for large furniture pieces, we will notify you in advance.
– If return application gets rejected (product damaged by customer misuse), we will notify you with explanation; goods can be shipped back to you at your cost.

5. Order Cancellation Before Shipment
You may cancel your unpaid order any time before shipment. For fully‑paid orders cancelled before dispatch, full payment will be refunded. Once goods have been dispatched, our return policy above applies instead of simple cancellation.

6. Contact
Email: tangrenju@163.com
Website: https://tangrenjuwood.com