Last updated: October 2026

This Shipping Policy describes processing, lead‑time, delivery, cost and risk terms for furniture orders from Tangrenju Wood website https://tangrenjuwood.com. Contact: tangrenju@163.com.

 1. Order Processing Time
After successful payment confirmation:
– In‑stock furniture items: 3‑7 business days handling before dispatch.
– Hand‑crafted rosewood / custom furniture: production lead‑time varies, estimated time shown on each product page, usually 15‑45 working days. All lead‑times are estimates, not legally guaranteed delivery dates. We will email you if unexpected delays occur.

2. Shipping Cost & Destination
Shipping quotation is calculated during checkout, based on furniture dimension, weight and delivery destination.
For international orders: buyers are fully responsible for import customs duties, local taxes, clearance fees of destination country. We cannot predict or cover import charges.

3. Delivery Mode
Small‑size furniture: standard courier delivery.
Large heavy rosewood furniture: freight / pallet transport, curbside delivery by default (kerbside drop‑off only, not including carry‑inside, installation or white‑glove service unless you have purchased extra premium delivery service separately).

Please ensure your delivery location has suitable access for large‑size cargo and somebody is available to receive goods on delivery day. Extra re‑delivery or storage cost will fall on buyer if delivery cannot complete due to access problem or recipient absence.

4. Tracking
When your parcel departs our warehouse, we send shipping tracking number to your registered email. Tracking data may take up to 48 hours to update on carrier system.

5. Risk of Loss & Inspection
Risk of loss and product damage transfers to buyer once goods are handed over to shipping carrier.
You are required to carefully inspect packages and furniture at the moment of receiving delivery. Any visible outer‑box damage must be noted on carrier delivery receipt. Report concealed internal damage within 48 hours after delivery per our Return & Refund Policy.

6. Undeliverable / Refused Delivery
If shipment gets returned to us because of wrong customer‑provided address, recipient refusal or missed multiple delivery attempts: all incurred return freight, storage and handling charges will be deducted from any potential refund amount.

7. Questions
For shipping questions, email tangrenju@163.com
Website: https://tangrenjuwood.com